Effective August 2026 | This document forms part of your Rental Contract
1.1 This agreement outlines the terms and conditions for renting an E-Bike, Scooter, or Motorcycle from Nibble Bikes. By renting an E-Bike, Scooter, or Motorcycle, you agree to comply with these terms, including all associated fees as outlined in the Fee Chart.
1.2 Rental Contract: Your contract to hire an E-Bike, Scooter, or Motorcycle (Rental Contract) comprises: (a) The Rental Agreement you have signed to rent the E-Bike, Scooter, or Motorcycle from Us; and (b) These Terms and Conditions of Rental, which include the Direct Debit Service Agreement (clauses 5.7, 5.8, 5.10, 5.11, 14.1). These documents create binding and enforceable legal obligations, and your signature on the Rental Agreement confirms your acceptance of these obligations. The Handover Inspection Report, including photos, is provided alongside these Terms and Conditions at the Start of the Rental to document the vehicle's condition.
1.3 Permitted Use: The Rental Contract permits use of the E-Bike, Scooter, or Motorcycle for private and some commercial purposes, including food delivery.
1.4 Electronic Signatures: We may use electronic signatures as a means of entry into the Rental Contract. When you insert an electronic signature, you consent to the use of this means of acknowledgment and acceptance of these Terms and Conditions and your obligations under the Rental Contract.
1.5 Amending Terms and Conditions: We may amend these Terms and Conditions by providing you with 30 days' notice in writing. If you do not accept the amendments, you must return the E-Bike, Scooter, or Motorcycle prior to the end of the 30-day period.
2.1 You must hold a valid Australian or overseas driver's license, with a motorcycle endorsement for vehicles over 50cc. A learner's permit is not accepted.
2.2 You must be at least 18 and not over 75 years of age and have at least 12 months' riding experience, unless we have agreed to a variation of these restrictions before the Start of the Rental, as noted in the Rental Agreement.
2.3 Nibble Bikes may assess your riding skills, but any opinion formed is subjective. You agree that lack of riding skills cannot be used to claim Nibble Bikes should not have permitted the rental or to avoid liability for payments due. A breach of this clause constitutes a Major Breach of the Rental Contract.
2.4 Only you or an Authorised Rider may operate the E-Bike, Scooter, or Motorcycle. Allowing an unauthorized person to ride constitutes a Major Breach of the Rental Contract.
2.5 Safety Induction: Safety is our principal concern. If, in our sole opinion, you do not have the skill or competence to ride the E-Bike, Scooter, or Motorcycle safely, we may decline the rental, and any prepaid charges will be refunded in full. At the Start of the Rental, we will conduct a short induction to ensure you are familiar with the handling and controls of the E-Bike, Scooter, or Motorcycle, which may include a short test ride to confirm your competence.
2.6 Overseas License Address Requirement: If you hold an overseas or international driver's license, the identification provided must include your overseas home address to enable Nibble Bikes to send correspondence if you leave Australia. If your driver's license does not include your overseas home address, you must provide additional proof of address, such as a National ID Card, utility bill, or government-issued document showing your name and overseas residential address. Failure to provide this may result in the rental being declined.
3.1 You must provide valid identification, a credit/debit card, and any required licenses before renting an E-Bike, Scooter, or Motorcycle. If you hold an overseas or international driver's license, you must also comply with the address requirements in clause 2.6.
3.2 You must inspect the E-Bike, Scooter, or Motorcycle at the Start of the Rental and note any pre-existing damage in the Handover Inspection Report.
3.3 The E-Bike, Scooter, or Motorcycle must be returned to the Rental Location during standard business hours, in the same condition as at the Start of the Rental, subject to fair wear and tear.
3.4 A minimum rental period of two weeks applies, after which you may swap or return the E-Bike, Scooter, or Motorcycle during standard business hours, subject to availability.
4.1 You must ride the E-Bike, Scooter, or Motorcycle in accordance with local laws and regulations, including speed limits and bike lane usage where applicable.
4.2 The E-Bike, Scooter, or Motorcycle must not be used for illegal activities, racing, or carrying excessive weight (e.g., exceeding 110kg for E-Bikes).
4.3 The E-Bike, Scooter, or Motorcycle must not be used in prohibited areas, including: (a) Roads prone to flooding or flooded; (b) Beaches, streams, rivers, creeks, dams, or floodwaters; (c) Any road where police or authorities have issued a warning; (d) Any road that is closed; (e) Any road where it would be unsafe to ride.
4.4 The E-Bike, Scooter, or Motorcycle must not be ridden outside a 30km radius from the Rental Location without prior written permission from Nibble Bikes. A breach of this clause constitutes a Major Breach of the Rental Contract.
4.5 The E-Bike, Scooter, or Motorcycle must not be ridden by you or any Authorised Rider: (a) Whilst intoxicated or under the influence of drugs or alcohol; (b) Recklessly or dangerously; or (c) Whilst the vehicle is damaged or unsafe.
4.6 – 4.8 Standard restrictions apply regarding dangerous goods, more than one pillion, illegal substances, motor trade use, unroadworthy condition, deliberate damage, modifications, sale/lease, PPSR claims, unsealed roads, off-road use, and snow-line restrictions. Full details are available on request and in previous versions of these terms.
5.1 All fees are outlined in the Fee Chart at the end of this document and on our website.
5.2 Dishonored Payments: If a payment authorized under the Direct Debit Service Agreement is dishonored, fees will apply as per the Fee Chart.
5.3 Fines and Infringements: You are responsible for all fines or infringement notices issued during the Rental Period, including a processing fee (clause 5.6).
5.4 Security Deposit: A refundable Security Deposit of $390 is required at the Start of the Rental. It will be refunded within 10 days after verifying: (a) All amounts due under the Rental Contract have been paid; (b) The vehicle has been returned during standard business hours; (c) There is no Damage; (d) The exterior is clean (subject to fair wear and tear); and (e) There has not been a Major Breach of the Rental Contract.
5.5 Fees may be charged post-rental for fines or damages identified after vehicle return.
5.6 Fine Processing: A Fine Processing Fee applies for each fine or infringement notice received, including post-return. If we pay any fines on your behalf, we will charge you the fine amount plus the Fine Processing Fee.
5.7 Payment Failures: If a toll payment is dishonored, a Toll Invoice Fee applies. The Scooter or Motorcycle is registered with Linkt for toll roads, and charges will be debited from your card on file or provided bank account, including a merchant fee (1.75%) plus 30 cents per transaction.
5.8 You authorize Nibble Bikes to debit any fees or charges incurred during or after the Rental Period from the card on file or provided bank account. We will advise you of any fee and charge it directly. We prefer full payment to be processed immediately. If we are unable to process the full amount (for example because of insufficient funds), we may, at our sole discretion and on a case-by-case basis, agree to a short payment plan. Payment plans are not automatic and will only be considered where you contact us promptly. Unless a payment plan has been expressly agreed by us in writing, we expect the full amount to be paid within 7 days.
5.9 A breach of clause 5.7 constitutes a Major Breach of the Rental Contract.
5.10 Rental Charges: All Rental Charges must be paid weekly, no less than seven days in advance, via the Direct Debit Service Agreement, until the vehicle is returned.
5.11 Default in Payment: If you default in payment of any moneys owed: (a) We may debit the overdue amount from the card or bank account on file; (b) You must pay interest at 10% per annum from seven days after the due date; (c) You must pay reasonable recovery costs including debt collection and legal costs; (d) You authorize us to provide default information to a credit reporting body.
5.12 Unlimited Kilometers: Unlimited kilometers are included provided the vehicle is used within the 30km radius from the Rental Location as per clause 4.4.
6.1 You must return the vehicle in a clean condition, with a full fuel tank (for Scooters or Motorcycles).
6.2 A Cleaning Fee or Fuel Fee may apply if returned in poor condition (beyond fair wear and tear). See the Fee Chart.
6.3 At the End of the Rental we will conduct a full inspection and compare any damages with the initial photos. Your repayments stop when the vehicle is returned.
6.4 Any amount payable at the End of the Rental is subject to subsequent verification. Overdue amounts accrue interest at 10% per annum starting 14 days after the End of the Rental.
7.1 A helmet, phone holder, and delivery bag are included with all rentals at no additional cost and must be returned in good condition.
7.2 A fee applies for lost or damaged accessories as outlined in the Fee Chart: Helmet $120, Delivery Bag $50, Security Lock $65, Phone Holder $25, Visor $35.
8.1 You must report any mechanical issues immediately via the Rider Hub on nibblebikes.com.au. You must not ride unless authorized, and no one else may repair, work on, tow, or salvage the vehicle without our prior written authority.
8.2 If a service is overdue by more than 300 km, an Overdue Service Fee of $0.10 per km beyond the 300 km buffer plus any repair costs caused by the missed service applies. Failure to service when due constitutes a Major Breach, meaning you are responsible for all Damage.
8.3 You must not attempt repairs or modifications.
8.4 Nibble Bikes provides complimentary servicing and maintenance included in the subscription price. A service sticker under the seat indicates the next service due and includes a QR code to book. You must maintain engine oil and tyre pressures, checking them at least weekly.
9.1 You are responsible for any damage or theft during the Rental Period, subject to the applicable Excess Fee. If you are at fault, you are also responsible for third-party property damage, which must be resolved directly with the third party. Nibble Bikes does not cover or manage third-party claims (see clause 11.1).
9.2 An Excess Fee applies for each claim involving damage or theft. The Excess is $1,500 or the actual cost of the damage (whichever is lower) for damage, and $1,500 for theft, as set out in the Fee Chart.
9.3 In the event of an Accident or theft, you must report it to Nibble Bikes within 24 hours via the Rider Hub, by phone, or by email, and complete an Accident/Theft report form. Bring the vehicle for inspection within 24 hours or contact us to arrange towing if unrideable.
9.4 – 9.8 Failure to report may result in additional liability. A breach of the reporting requirement is a Major Breach. You must cooperate with investigations. The Excess is payable regardless of fault. If a third party covers the costs we will release the Security Deposit. On recovery of a stolen vehicle we will calculate loss of revenue, recovery costs and damages and refund any Excess after deducting those amounts.
10.1 If the vehicle breaks down, notify Nibble Bikes via the Rider Hub. We provide internal roadside assistance between 10 AM and 10 PM, 7 days a week.
10.2 A Roadside Call-out Fee of $88.00 + $2.00 per km beyond 30 km applies for non-mechanical/manufacturer fault breakdowns.
10.3 If a Nibble driver is unavailable, you must secure the vehicle. Nibble guarantees a 24-hour turnaround but is not responsible for damage or theft within that timeframe.
11.1 Nibble Bikes does not provide third-party accident cover for property damage or other liabilities. You are responsible for any third-party property damage or liability unless covered by your own insurance.
12.1 You are liable for any loss or damage to the vehicle, including theft, but you are covered by Nibble Bikes' insurance for the vehicle itself, subject to the applicable Excess Fee.
12.2 – 12.7 You must not leave the vehicle unattended post-accident or breakdown without securing it. Failure to secure may result in the Excess Fee if stolen. Nibble provides CTP as required by law. Insurance covers the rented vehicle subject to the Excess unless the damage results from a Major Breach. You must take reasonable steps to secure the vehicle at all times. If stolen (including when left unattended post-accident), an Excess of $1,500 applies.
12.8 You are liable for: (a) immersion in water (including salt water); (b) use of incorrect fuel; (c) damage to tyres or rims beyond normal wear; (d) leaving the scene of an Accident prior to police attendance; (e) damage resulting from a Major Breach.
13.1 The subscription is indefinite and ends when you return the vehicle. You may terminate without written notice by returning the vehicle. If Nibble terminates, we will provide written notice and you must return the vehicle within 24 hours.
13.2 Nibble may terminate immediately if you commit a Major Breach, with applicable fees charged.
13.3 If you fail to return the vehicle and its location is known, we may recover it by lawful means. If unknown, after reasonable attempts to contact you we will report it stolen to the police.
14.1 The Scooter or Motorcycle is registered with Linkt. Toll charges will be deducted from your card or bank account within a reasonable time after we receive a toll notice.
14.2 A breach of clause 14.1 constitutes a Major Breach.
15.1 A Major Breach includes, but is not limited to, breaches of clauses 2, 4, 5.7, 5.9, 8.2, 9.4, or 14, or if the vehicle is stolen by you or an Authorised Rider, and may result in immediate termination, additional fees, or full liability for damages.
15.2 In case of a Major Breach, you remain liable for all fees and damages as per the Fee Chart.
16.1 These terms are governed by the laws of the jurisdiction in which the rental occurs (e.g., Queensland for Brisbane rentals). The Australian Consumer Law provides you with rights that are not affected by the Rental Contract.
16.2 Nibble Bikes may amend these terms by providing 30 days' notice in writing.
16.3 Nibble Bikes is not responsible for economic or consequential loss due to breakdown, subject to Australian Consumer Law.
17.1 – 17.3 Nibble Bikes collects personal information to process your rental and comply with legal obligations. By signing you grant permission for use of your likeness in photos/videos for business purposes (with standard limitations). Information may be shared with third parties such as Linkt only as necessary. Nibble complies with Australian privacy laws. You may request access to your personal information by contacting us.
18.1 There are no cancellation fees if you change your mind prior to the Start of the Rental. If you return before the minimum two-week period you will be charged the full Rental Charges for the two-week period.
18.2 The rental is cancelled upon return of the vehicle.
18.3 If you return after the minimum two-week period during business hours, you will be refunded on a pro-rated basis for any unused days, provided all other conditions are met.
19.1 Any disputes should first be addressed by contacting Nibble Bikes customer service.
19.2 If unresolved, the dispute may be referred to mediation or resolved under the laws of the jurisdiction governing the rental.
Accident: An unintended and unforeseen incident resulting in Damage, including collision, single-vehicle incident, or weather event.
Authorised Rider: A person approved by Nibble Bikes to operate the vehicle, as noted in the Rental Agreement.
Damage: Any damage to the vehicle (including parts and accessories) that is not fair wear and tear, plus Loss of Use. Third-party towing or storage costs are not included in Damage and are your separate responsibility.
Damage Excess: The amount of $1,500 (including GST) or the actual cost of the damage (whichever is lower) that you must pay in the event of an Accident or theft, as set out in the Fee Chart.
Direct Debit Service Agreement: The section of these Terms that authorizes Nibble Bikes to automatically debit Rental Charges and other fees from your card or bank account.
E-Bike, Scooter, or Motorcycle: The vehicle described in the Rental Agreement, including its parts, components, tools, and accessories.
End of the Rental: The date and time when the vehicle is returned to Nibble Bikes.
Handover Inspection Report: The report (including photos) provided at the Start of the Rental documenting the vehicle's condition.
Loss of Use: Nibble Bikes' loss calculated on a daily basis at the daily rate shown in the Rental Agreement while the vehicle is being repaired or replaced.
Major Breach: A breach as defined in clause 15.1.
Off Road: Any area that is not a sealed or unsealed road.
Rental Charges: The charges payable for renting the vehicle, together with GST and any other taxes or levies.
Rental Location: The Nibble Bikes showroom or designated pick-up location.
Rental Period: The period from the Start of the Rental until the End of the Rental.
Security Deposit: The refundable amount of $390 required at the Start of the Rental, as outlined in the Fee Chart.
Start of the Rental: The date and time the rental commences as shown in the Rental Agreement.
Third Party: Any person, entity, vehicle, or property other than you or Nibble Bikes involved in an incident during the Rental Period.
Unsealed Road: A formed road that is not sealed with tar, bitumen, or concrete.
We / Us / Our / Nibble Bikes: Nibble Holdings Pty Ltd ABN 63 613 493 244.
You / Your: The person that rents the vehicle from Nibble Bikes, as shown in the Rental Agreement.
For all associated fees please see our Fee Chart.
